Research & design templates

User Experience Map FlyUX

The User Experience Map visually shows what FlyUX users do, think, want and feel while using the app. All based on user research.

Blameless postmortem canvas

The Blameless Postmortem Canvas is a structured framework for conducting blameless postmortems following incidents or failures. It provides sections for documenting the timeline, impact, root causes, and actionable insights. This template promotes a blame-free culture of learning and improvement, enabling teams to analyze incidents objectively, identify systemic issues, and implement preventive measures. By fostering transparency and accountability, the Blameless Postmortem Canvas empowers organizations to learn from failures and enhance resilience, driving continuous improvement and reliability.

Service Blueprint

The Service Blueprint by Slalom Philadelphia helps you map out service interactions and backstage processes. It's perfect for identifying service gaps and optimizing workflows. Use this template to align teams, improve customer experiences, and ensure seamless service delivery. It's ideal for fostering collaboration and strategic planning, making it a valuable tool for service design and improvement initiatives.

Empathy Map Template

The Empathy Map template is essential for anyone looking to understand their audience better. It helps you gather insights into user thoughts and behaviors, allowing you to design more user-centered products and services. Perfect for UX designers and marketers.

Service blueprint

The Service Blueprint template is a visual tool for designing and optimizing service experiences. It provides a structured framework for mapping customer journeys, identifying touchpoints, and aligning internal processes. This template enables teams to visualize the entire service ecosystem, uncover pain points, and innovate solutions to enhance customer satisfaction. By promoting customer-centricity and collaboration, the Service Blueprint empowers organizations to deliver exceptional service experiences and drive sustainable growth.