Collaborative customer journey mapping tools
Easily plan and create customer journey maps in Miro. Exercise empathy, understand your user’s wants and needs, and build exceptional customer experiences.
Over 60M users love Miro.
Ready-made customer journey map templates
Design transformative customer journeys with templates for persona building, touchpoint maps, service blueprints, and more. Help your team quickly visualize, collaborate, and iterate on your customer experience, bringing in data and research to make the best-informed decisions.
Create a shared understanding, faster
Build highly visual and accurate maps that bring a customer’s humanity and experience to life with dynamically populated input, feedback, and data from various sources, like Amplitude, Looker, Blossom, Loom, and UserTesting. Record interactive walkthroughs with Talktrack so everyone can engage on their own time, with all the context on the board.
Easy to share and change
Give your team easy access to customer journey maps so they can leave feedback, ask questions, and make immediate changes as needed. Keep customer-centricity top of mind by embedding it everywhere your teams work (like Confluence) and it’ll always be synced to the latest version, or export your customer journey map as an image or PDF file for presentations.
Why people love Miro for customer journey mapping
More than just a customer journey map
Customer journey mapping in Miro is the perfect blend of structure and flexibility, so your team can seamlessly visualize, collaborate, and iterate on your user journeys. From workshops with product teams to client presentations, focus on what matters and build great customer experiences.
UX & Design
From brainstorming with your cross-functional squad to gathering feedback for iteration and reiteration, create product experiences that people love.
Research and Design
Embrace design thinking and collaborate on design sprints, customer journey maps, wireframes, and more. Transform the way your team builds products.
Propel your plans from strategy through execution. Run engaging remote planning sessions, build visual presentations, and manage and track progress collaboratively.
Bring teams together and create everything you need to develop campaigns that delight customers and drive business forward — all in one place.
Create quick app and website wireframes, ideate on sticky notes, map user flows, and collect references. Do it all in real time with your team on one board.
Bring teams closer together and execute faster in a hybrid, collaborative Obeya room.
Customer journey mapping FAQs
Get on board in seconds
Join thousands of teams using Miro to do their best work yet.