Collaborative customer journey mapping
Build up empathy, dig into your user’s wants and needs, and ship exceptional customer experiences.
More than 90M users and 250,000 companies are collaborating in the Innovation Workspace
Why choose Miro for journey mapping?
Cross-functional work, unlocked
Transform unstructured ideas into clear journey maps on our infinite canvas, so your teams can finally see the whole picture – mapping even the most complex journey. Enable cross-functional teams to visualize, iterate, and align on the ideal customer experience in one flexible environment.
Easy access to customer insights
Miro integrates with your favorite tools, so you always have a comprehensive, up-to-date view of your user's experience. Leading to way more informed, customer-centric decisions and better storytelling when sharing with stakeholders.
The spirit of innovation from insights to action
Turn insights into tangible improvements with AI-powered analysis and direct links to project management tools. And with insights connected to product development, there's no more back and forth or misalignment.
Get a deep understanding of customer needs and business priorities
Customer journey mapping in Miro is the perfect blend of structure and flexibility, so your team can seamlessly visualize, collaborate, and iterate on user journeys.
Find your way faster
Why waste time starting customer journey mapping from scratch when you can jump right in with step-by-step templates, then customize them to suit your style with intelligent widgets and AI tools?
Meet our dynamic Intelligent Canvas
Build flexible, in-depth visualizations of customer journeys across all touchpoints, with rich media and data embedded right into to it.
Intelligent templates & tools
Jump right into mapping with pre-made frameworks or build your own from scratch with editing tools designed for journey visualization.
Collaboration suite
Teams are seeing way more alignment with our easy-to-use collaboration, facilitation, and communication features that engage everyone.
Integrated insights & actions
Identify patterns, create insights that are actually actionable, and convert opportunities into trackable tasks in your project management tools.
Seamless sharing & integration
Embed living journey maps in documentation tools, record interactive walkthroughs with Talktrack, and export whatever you need for presentations.
Try the most popular templates tailored for your team
You’ll never need to start from scratch. Tap into Miro’s huge library of customizable templates, built for your everyday workflows.
The User Journey Mapping workshop offers a 90 minute + workshop template that helps your team collaborate virtually and create comprehensive user journey maps.
The 5E's Service Blueprint is a structured framework that maps out the user's experience across five key stages: Entice, Enter, Engage, Exit, and Extend.
Plan your product according to your customer’s needs and desires with the Experience Map Template. Bring a customer-centric approach to product development and branding.
Map the processes that drive a service experience – and find ways to improve!
Design the best experience from your customer’s point of view with the Customer Touchpoint Map Template. Identify opportunities and gain a competitive advantage.
Map your customer journey and help your customers successfully get from A to B. Understand the reasoning behind their choices and design the best product experience and meet your customer's needs.
The focus of the board is to help your team build service blueprints together at varied depths of detail.
Need help getting started?
Access free courses to ace the canvas in no time, browse through our blog, get quick answers from our Help Center, and more.