User Interview Template
Capture relevant details from discussions with current or potential customers. The user interview is a great tool to gain insights and improve your product.
About the User Interview Template
The user interview template is where you can keep track of your user interviews, adding the questions, answers, and any other information you might find helpful to build a profile of your user and conduct user research.
What is a user interview?
User interviews are a UX research technique where researchers ask users questions about a topic. You can use the user interview template to prepare your questions and take note of the interviewee’s responses. It allows your team to quickly and easily collect user data, and it’s also a great way to learn more about who uses your product.
When to conduct user interviews
Product teams, UX designers and writers gather background data to understand how people use technology. It’s a way to take a snapshot of how users interact with a product, understand user objectives and motivations, and find users’ pain points.
It’s an important step when developing or iterating an existing service or product. That’s why marketing, business, and development teams often find it helpful to conduct a user interview to gain insights and develop better strategies and solutions.
Benefits of conducting user interviews
There are many advantages to conducting user interviews, especially if you are developing a product or improving a service. It allows researchers to understand the user experience, gives a clear picture of a product’s usability, and enables companies to gather demographic or ethnographic data that can be used to create user personas.
Who should implement the user interview template
Two UX researchers, product managers, or other product team members generally conduct user interviews. That doesn't mean that other people can’t join the process; marketing researchers and strategists may also take part in the interview as listeners and take notes to develop a user persona.
How to structure your user interview
Start explaining the purpose of the interview. Tell the interviewee what you plan to cover and what you’re trying to accomplish in the interview. Then explain how user data will be used afterward.
Afterward, start your interview. Make sure you’re not priming the interviewee at any point during the conversation. For example, if you’re trying to figure out how people are using your podcast app, ask them, “Do you use any podcast apps?” rather than “How often are you using our podcast app?”
A good practice is to create space for answers to flourish, and by that, we mean asking open-ended questions so they can elaborate on their answers. Another tip is to try keeping the interview short, under an hour.
At the end of the interview, thank the user for coming and give them the opportunity to ask any questions of their own.
Common user interview questions
Tell me about your background.
How often do you use [similar products in our space]?
When you are using these products, do you encounter any challenges?
What are the most important tasks you perform while using these products?
Is there anything you wish you could do with these products which is currently not possible?
Are there any ways these products do not support your current needs?
Set up your own user interview template
The user interview template is designed to capture the most relevant information from your user interviews. In addition to the details of the interview and interviewee, you may want to include questions asked and topics covered, as well as user observations and feedback and key takeaways or action points for your team.
The user interview template can also be referred to later and used as a strategic tool to develop a complete customer journey map. Share your user interview template with your team and stakeholders and ask for feedback or brainstorm based on your findings to gain insights.
How do you create user interview questions?
Depending on what you are trying to discover, you can direct your interview differently. When creating user interview questions, some standard practices include asking open-ended questions that require more than a single word answer and questions that make you understand your user’s tasks. Another important thing to remember is to ask about their feelings, opinions, and pain points regarding a specific topic. You can also ask them to compare services or explain how they compare to another similar experience.
How many participants do you need for user interviews?
You can conduct the interview yourself, but UX and research teams commonly gather together to observe and make notes. Ideally, you would have one more person with you at the interview.
Get started with this template right now.
Good, Bad, Ideas, Action, Kudos Retrospective
Works best for:
Retrospectives, Meetings, Agile Methodology
The Good, Bad, Ideas, Action, Kudos Retrospective template offers a structured approach to retrospectives by categorizing feedback into five key areas: good, bad, ideas, action items, and kudos (appreciations). It provides elements for team members to share their thoughts, suggestions, and acknowledgments. This template enables teams to reflect on past performance, generate actionable insights, and celebrate achievements. By promoting inclusivity and constructive feedback, the Good, Bad, Ideas, Action, Kudos Retrospective empowers teams to foster collaboration, drive continuous improvement, and strengthen team dynamics effectively.
Burndown Chart Template
Works best for:
Project Management, Agile Workflows, Mapping
Whoa whoa whoa, pace yourself! That means knowing how much work is left—and, based on the delivery date, how much time you’ll have for each task. Perfect for project managers, Burndown Charts create a clear visualization of a team’s remaining work to help get it done on time and on budget. These charts have other big benefits, too. They encourage transparency and help individual team members be aware of their work pace so they can adjust or maintain it.
Google Cloud Architecture Diagram Template
Works best for:
Software Development, Diagrams
Use the Google Cloud Architecture Diagram template to clearly visualize the deployment of your application and allow you and your team to optimize processes. The GCP template gives you a great overview of your application architecture, and it helps you to iterate quickly and better manage your application development, deployment, and documentation. Try it out and see if it works for you.
Cross Functional Flowchart
Works best for:
Org Charts, Business Management
Have a quick look at everyone on a project and see exactly what they’ll contribute. That’s the clarity and transparency a cross-functional flowchart will give you. These are also called “swim lane” flowcharts because each person (each customer, client, or representative from a specific function) is assigned a lane—a clear line—that will help you visualize their roles at each stage of the project. This template will empower you to streamline processes, reduce inefficiencies, and make meaningful cross-functional relationships.
Eisenhower Matrix Template
Works best for:
Leadership, Strategic Planning, Prioritization
Have an overwhelming list of to-dos? Prioritize them based on two key factors: urgency and importance. It worked for American president Dwight D. Eisenhower, and it can work for you—this decision-making framework will help you know where to start and how to plan your day. With our template, you can easily build an Eisenhower Matrix with a quadrant of key areas (Do, Schedule, Delegate, and Don’t Do) and revisit it throughout the day as your priorities change.
The Product Storyboard
Works best for:
Product Management, Planning
The Product Storyboard template enables product managers to visualize product experiences and user journeys. By mapping out key touchpoints, interactions, and scenarios, this template helps teams understand user needs and pain points. With sections for defining user personas, storyboarding user flows, and capturing feedback, it supports iterative product design and validation. This template serves as a storytelling tool for communicating product visions and guiding product development efforts towards delivering exceptional user experiences.