Empathy Map templates

If you want to understand your audience better and gain a deeper understanding of their perspectives, our empathy map templates are a valuable resource. These templates allow you to visualize the multifaceted needs of your users and create products that deeply resonate with them. Improve your design research by drawing inspiration from various empathy map examples, which can give you a clearer insight into the hearts and minds of your audiences, users, and customers.

Empathy Map Template
Miro
3 likes
617 uses
Attracting new users, compelling them to try your product, and turning them into loyal customers—it all starts with understanding them. An empathy map is a tool that leads to that understanding, by giving you space to articulate everything you know about your customers, including their needs, expectations, and decision-making drivers. That way you’ll be able to challenge your assumptions and identify the gaps in your knowledge. Our template lets you easily create an empathy map divided into four key squares—what your customers Say, Think, Do, and Feel.
Empathy Map for Customer Support
Miro
1 likes
76 uses
Enhance your customer support with the Empathy Map for Customer Support template. This tool helps you understand your customers' emotions, challenges, and motivations. By mapping these insights, you can improve your support strategies, tailor responses, and provide a more empathetic service experience. Ideal for support teams looking to boost customer satisfaction and loyalty through deeper understanding and empathy.
UXD Empathy Map Template
Miro
1 likes
248 uses
Empathy Map Canvas
Jack León
221 likes
3.7K uses
Empathy Map Template
Jeshua MacDonald
120 likes
2.4K uses
Empathy Map Pro
Kusuma Sukma
215 likes
1.8K uses
User Empathy Map
H&R Block
272 likes
1.3K uses
Empathic workshop - Experience mapping
Welcome Max
283 likes
1.3K uses
🧠 Empathy Map
Lucie Agolini
176 likes
976 uses
AI-Enhanced Empathy Map
Martin Gleitsmann
42 likes
920 uses
Niching Down: Online Course Persona Empathy Map
Transformational Learning Experiences
125 likes
658 uses
Empathy Monster
Todd Rice
101 likes
646 uses
Empathy Map Template
Miro
3 likes
617 uses
Attracting new users, compelling them to try your product, and turning them into loyal customers—it all starts with understanding them. An empathy map is a tool that leads to that understanding, by giving you space to articulate everything you know about your customers, including their needs, expectations, and decision-making drivers. That way you’ll be able to challenge your assumptions and identify the gaps in your knowledge. Our template lets you easily create an empathy map divided into four key squares—what your customers Say, Think, Do, and Feel.
Empathy Map
Invoke
111 likes
574 uses
Empathy Map
Ishwari Hakari
154 likes
461 uses
Empathy Map
Saegus
68 likes
448 uses
Empathy Map Canvas
Pete Fleming
74 likes
342 uses
Deep Customer Empathy Method
Shehab Beram
167 likes
318 uses
Empathy Mapping
ServiceNow
64 likes
314 uses
Empathy Map
Axelle Vanquaillie
40 likes
269 uses
UXD Empathy Map Template
Miro
1 likes
248 uses
Empathy Mapping for Impact
Véronique Carbonneau
104 likes
226 uses
Empathy Map
Pino De Francesco
14 likes
224 uses
Purple Sector Empathy Map
Purple Sector
21 likes
170 uses
Active Empathy
Owtcome
56 likes
160 uses
Empathy Workshop
Mode team
67 likes
159 uses
Empathy Mapping With AI Assistance
Velebit
27 likes
122 uses
Empathy Map
@medicenjuande
20 likes
110 uses
Empathy Mapping
Atlassian
34 likes
106 uses
IASA - Stakeholder Empathy Map
IASA Global
22 likes
100 uses
Detailed Empathy Map With Personas
Rizwan Khawaja
27 likes
94 uses
Understand your audience better with the Empathy Map Personas template. This tool helps you capture insights into your customers' needs, thoughts, feelings, and behaviors. By visualizing these personas, you can tailor your product development, marketing strategies, and customer interactions to better meet their needs and enhance user satisfaction. Ideal for teams focused on customer-centric solutions.
Empathy Map - Beginners
Kavishree Meshram
4 likes
89 uses
Empathy Map for Customer Support
Miro
1 likes
76 uses
Enhance your customer support with the Empathy Map for Customer Support template. This tool helps you understand your customers' emotions, challenges, and motivations. By mapping these insights, you can improve your support strategies, tailor responses, and provide a more empathetic service experience. Ideal for support teams looking to boost customer satisfaction and loyalty through deeper understanding and empathy.
Design Thinking: Empathy Map
Voltage Control
21 likes
70 uses
Empathy Map
Cheelo Hamududu
11 likes
53 uses
Empathy Mapping
Hyperact
7 likes
52 uses
Empathy Map for Stakeholders
Anthony
9 likes
52 uses
The Empathy Map for Stakeholders template helps you understand the perspectives and expectations of your project stakeholders. Use this tool to map out their needs, concerns, and motivations. By gaining these insights, you can align your project goals with stakeholder expectations, improve communication, and foster stronger relationships. Ideal for project managers and teams aiming to engage stakeholders effectively.
Empathy Map
Habanero Consulting Inc.
16 likes
50 uses
The Empathy Canvas Map template is a comprehensive tool for understanding your users' needs, emotions, and experiences. Use this canvas to capture detailed insights into what your users see, think, feel, and do. By visualizing these elements, you can design more user-centered products and services. This template is perfect for teams focused on empathy-driven design and innovation, ensuring your solutions resonate deeply with users.
Empathy Map
Design Thinking at HP
9 likes
48 uses

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About the empathy map templates collection

Miro's empathy map templates collection is a curated set of tools designed to help you and your team dive deep into the user experience. These templates serve as a visual aid to better understand and share insights about your customers' needs, behaviors, and emotions. With a variety of templates to choose from, you can select the one that best fits your project's context or inspires a new perspective on user empathy.

Why you'll love our empathy map examples

Our collection of empathy map examples showcases the versatility and impact of empathy maps across different industries and use cases. These real-world examples provide a glimpse into how other professionals have successfully utilized empathy maps to gain a richer, more nuanced understanding of their users. By exploring these examples, you'll be inspired to apply similar strategies to your own design research, ensuring that the end product is not only functional but also emotionally resonant with your target audience.

How to use the empathy map template in Miro

Choose your template: Start by selecting an Empathy Map Template from Miro's collection that aligns with your project goals.
Define your user: Clearly articulate who your user is. This could be a specific persona or a segment of your customer base.
Gather your data: Collect qualitative data from user interviews, surveys, or any other user research methods you've employed.
Fill in the quadrants: Break down your findings into the four quadrants of the empathy map: 'Think & Feel,' 'Hear,' 'See,' and 'Say & Do.'
Identify pain points and goals: Use sticky notes to add insights about the user's pain points and goals within each quadrant.
Draw conclusions: Analyze the completed map to identify patterns and insights that will inform your design decisions.
Share and collaborate: Invite team members to review and contribute to the empathy map, fostering a shared understanding and collaborative approach.
Act on insights: Use the insights gained from your empathy map to guide the development of your product, ensuring it meets your users' real needs.

By following these steps, you can use Miro's empathy map templates to create a shared understanding of your users and develop products that truly make a difference in their lives.