The better way to map business-critical information
Connect teams, optimize business processes, and scale your organization — all for building the next big thing with Miro's process mapping tools.
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Over 60M users love Miro.
Find gaps and improve processes
Map your organization’s processes using Flowcharts, BPMN diagrams, Value Stream Mapping, and Swimlanes to target specific pain points and better utilize resources.
Effectively communicate strategy and transformation
Visualize business plans and changes by mapping critical information then easily communicating it to your team. Save yourself hours by showcasing all relevant context with an interactive recording.
Document your best practices to streamline operations
Standardize and document the best ways of doing things by embedding your business processes and value stream maps into thousands of tools and websites such as Confluence, Coda, and Notion.
Why millions of pros use Miro for process mapping
Everything and everyone in one workspace
Teams can easily map customer journeys, review business processes, and keep track of action items using the Jira integration.
All process-mapping tools & shape packs
Find industry-standard shape packs for project management, customer journey mapping, and business process mapping including Flowcharts, BPMN, Value Stream Mapping, and more.
Import existing process maps
Bring existing process maps into Miro with just a few clicks. Import from Microsoft Visio, Draw.io or Lucidchart.
Share and document improvements
Use Talktrack to record video walkthroughs and get your team up to speed or embed your project roadmap or business processes straight into Confluence for stakeholders to access.
Related templates
Analyze and document your team’s processes and outcomes.
Map your customer journey to design the best experience and meet your customer's needs.
Optimize processes and scale your business.
Bring clarity to your processes and define roles and responsibilities with the Swimlane Diagram Template.
Define and optimize the various steps of delivering a product using lean methodology.
The Workflow Template makes collaboration easy. It allows you to track your project's status and see your team's progress right away. It's a great tool for remote and hybrid design teams.
Miro fits all of your process mapping needs
Diagramming
Map out processes, develop plans, and build concepts everyone understands.
Customer journey mapping
Plan and build user journeys, discover wants and needs, and design stellar experiences.
BPMN Diagrams
Business analysts, process owners, and IT professionals all can benefit from Business Process Model and Notation to optimize processes.
Organizational Design
Your employees are your greatest asset. Map out your organization to see the big picture and design for the future.
How to make a process map in Miro
1
Gather the information
Whether it’s a Google Sheet, user research or notes from a meeting, bring everything onto one board.
2
Create a process map
Start from scratch, use one of our templates, or import process maps from Lucidchart, Microsoft Viso, or Draw.io.
3
Refine and review
Drop in comments or record a walkthrough of your process map with Talktrack so people can review it on their own time, with all relevant context on the board.
4
Present and make things happen
Use Interactive Presentation Mode to present to your team and stakeholders, embed the process map into your projects on Confluence, or define next steps using task trackers like Jira cards.
Process mapping tool FAQs
What kind of process mapping tools does Miro offer?
In Miro you can make many different process maps using industry-standard shape packs including Flowcharts, BPMN, Value Stream Mapping, and more. On the Help Center you can find the full list of shape packs.
Who is Miro’s process mapping tool for?
Anyone can draw diagrams in Miro, whether you're a business analyst, in operations, or leading a team. Miro offers a user-friendly and intuitive interface that makes it a breeze for anyone to access and understand process maps and customer journeys but powerful enough for experts to go even deeper. Plus, there's a wide range of process mapping shapes in Miro's extensive library, so you'll find just what you need to build the next big thing.
Is Miro’s process mapping tool a separate product?
Nope! In Miro, everything happens in one space from brainstorming to process mapping and sharing. That way you have all the information in one space and everyone always has the context they need.
Can I import process maps from other tools?
Yes! You can import .vsdx file formats into Miro from Lucidchart, Microsoft Visio and Draw.io. With your process maps in Miro, you and your whole team can review, take action and collaborate in one workspace that everyone can access.
How can I share process maps with other people?
There are several ways. You can share the board with people in your team — even guests and visitors — you can embed your process maps into tools like Confluence, and you can export as a PDF.
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What is process mapping (and how to make one)
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