Customer Journey Map

Concept Map Template

Use the concept map template to create new ideas, structure your thoughts, and bring your innovations to life. It allows you to explore connections between concepts and let your creativity flow in an organized format. As a result, you’re able to visualize how to bring your new ideas to reality and how various concepts relate to each other.

User Flow Template

User flows are diagrams that help UX and product teams map out the logical path a user should take when interacting with a system. As a visual tool, the user flow shows the relationship between a website or app’s functionality, potential actions a user could take, and the outcome of what the user decides to do. User flows help you understand what a user does to finish a task or complete a goal through your product or experience.

Brace Map Template

Transform your brainstorming and planning tasks with Miro's Brace Map Template. This powerful visual thinking tool clarifies complex concepts by creating a visual hierarchy that organizes each element precisely. The central idea connects seamlessly to sub-elements through intuitive braces, providing an easily understandable framework. This clarity enhances individual understanding and fosters collaborative efforts, allowing teams to navigate complex ideas with precision and coherence. The Brace Map Template will enable you to organize your thoughts efficiently and solve complexities visually.

Value Stream Mapping SAFe Template

The Value Stream Mapping SAFe Template in Miro is designed to help teams visualize and optimize their workflows within the Scaled Agile Framework (SAFe). This template provides a structured approach to mapping out the current state of your value stream, identifying bottlenecks and inefficiencies, and planning for a more efficient future state. By leveraging this template, teams can ensure that they are aligned with SAFe principles and continuously improving their processes.

Process Map Template

Process mapping allows you to assess, document, and strategize around any plan or approach your team has put in place. It’s a useful tool for eliminating or preventing blockers. Organized by stages, a process map enables your team to divide up a process or system and record deliverables and action items at each stage of the process. By breaking down the objectives, activities and deliverables at any stage of a project, you can gain insight into whether you are on track or effectively working through a problem.

Empathy Map

Empathy Mapping template is a valuable tool for gaining deep insights into user experiences. It helps you understand their motivations and challenges, ensuring your products address real needs. Ideal for UX researchers and designers.

Expanded Service Blueprint

The Expanded Service Blueprint provides a detailed view of your service processes and interactions. This template is ideal for comprehensive service analysis and improvement. Use it to align teams, visualize the customer journey, and identify opportunities for optimization. It's perfect for enhancing service delivery, fostering collaboration, and ensuring a seamless and efficient service experience for your customers.

Bubble Map Template

A Bubble Map Template is a visual organization tool that uses bubbles or circles to represent various ideas or data points. These bubbles are linked together, displaying their relationships and creating a network of interconnected thoughts. Use a Bubble Map Template to streamline complex information, enhancing comprehension and promoting efficient decision-making.

Swimlane Flowchart Template

Ever watched a project stall because nobody knew whose turn it was to act? A swimlane flowchart eliminates the guesswork by visually organizing processes across departments, roles, or systems. Each "lane" represents a different actor, making it instantly clear who owns each step in your workflow. Use this template to bring transparency to complex multi-department processes, streamline handoffs, and keep everyone aligned on their responsibilities.

Stakeholder Mapping Template

A stakeholder map is a type of analysis that allows you to group people by their power and interest. Use this template to organize all of the people who have an interest in your product, project, or idea in a single visual space. This allows you to easily see who can influence your project, and how each person is related to the other. Widely used in project management, stakeholder mapping is typically performed at the beginning of a project. Doing stakeholder mapping early on will help prevent miscommunication, ensure all groups are aligned on the objectives and set expectations about outcomes and results.

Scenario Mapping Template

Scenario mapping is the process of outlining all the steps a user will take to complete a task. The scenario mapping template helps you create a visual guide to what different personas are doing, thinking, and feeling in different situations. Use scenario mapping to outline an intended or ideal scenario (what should happen) as well as what currently happens. If you’re trying to outline the ideal scenario, user mapping should take place very early on in a project and can help inform user stories and the product backlog. If you’re just trying to get a better sense of what currently happens, you can do user mapping when conducting user interviews or observation.

Outcome Mapping Template

Use Miro’s outcome mapping template to improve your operational efficiency. Outcome mapping will help you visualize all the possible strategic outcomes for your upcoming project, allowing you to see into the black box to identify any potential challenges along the way.

Value Stream Mapping Template

A value stream map can help you refocus your business on steps that actually provide value to your customers, cutting out wasteful and inefficient processes. With this template, you and your process team can collaborate on a value stream map today.