journey map

Practical Customer Journey Mapping

Today, customers hold companies to high standards for product quality and user experience.

Two-track Journey Map

This is a journey map with a bit of a twist -- it presents the customer's journey alongside the institution's journey.

Storyboarding, Journey Mapping, and Alignment

This template has three activities that are great for workshopping in virtual team environments.

Customer Journey Mapping Template Pack

A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.

Journey Map To Plot the Customer Experience

A journey is a tool to map out the customer experience of (a part of) your product/service in a visual way.

Fly UX Customer Journey Map

I created this Customer Journey Map as part of a UX Design certifcation program, for UX Design Insitute.

B2B – Product Journey Map & User Network

The B2B Product Journey Map & User Network template helps product teams visualize and understand the complex journey of B2B customers. By mapping user interactions, pain points, and touchpoints across the buyer's journey, this template provides insights into user behavior and preferences. With sections for analyzing user needs, identifying opportunities, and optimizing user experiences, it enables teams to design tailored solutions and drive customer satisfaction. This template serves as a strategic tool for enhancing B2B product offerings and maximizing customer value.