Customer Journey Mapping Template Pack
Use this template to easily create customer journey maps for projects of all kinds
About the Customer Journey Mapping Template Pack
The Customer Journey Mapping Template Pack will help you to improve campaign performance, team engagement, and adopt a customer-first mindset all in place. In this pack, you will find templates and activities to go from concept to CJM in only three weeks.
Keep reading to learn more about the Customer Journey Mapping Template Pack.
What is the Customer Journey Mapping Template Pack
A customer journey map (CJM) is a visual representation of how your customer experiences your product or service. It’s crucial for businesses to understand customers and empathize with their pain points to build better customer experiences, achieve business goals, and increase revenue.
This template breaks the work you will need to do to create a Customer Journey Map into three weeks.
Each week there are three main tasks and a supporting meeting, sometimes optional, for each. Under each week, you'll see three trios: Task, Meeting, Template, and a corresponding working area to the right with blank versions to work in.
When to use the Customer Journey Mapping Template Pack
Use the Customer Journey Mapping Template when you need to better inform marketing decisions and develop more efficient marketing strategies.
How to use the Customer Journey Mapping template pack:
Here’s what you will see in the Customer Journey Mapping Template Pack:
Week 1:
Align the scope with the Project plan template where you can lay out a project overview
Understand the stakeholders with the Stakeholder map template to clearly work on RACI models
Set workflow with Project timeline template to manage and track deliverables
Week 2:
Schedule Interview with Kanban template so you can organize and break down tasks
Review Data with Grid template, where you will keep notes and assess interviews
Build the process with the User Persona template and present to your team your audience
Week 3:
Draft your CJM with Timeline journey map template and keep track of project’s timelines
Review insights with the Interviewer tracker template
Fill in your CJM with a Customer Journey Map template, the complete customer journey
Is Miro Customer Journey Mapping Template Pack free?
Yes, the Customer Journey Mapping Template Pack is 100% free. Once you sign up for Miro, you can access the Templates Library and use the template.
How do I create a Customer Journey Map in Miro?
You can either create a Customer Journey Map from scratch or use one of our ready-made templates and customize it to your needs. We know you and your team have unique needs, and that’s why Miro has an extensive set of tools where you can draw and build a Customer Journey Map intuitively and with no prior design experience.
Get started with this template right now.
Weekly Planner Template
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BPMN Template
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Company Organizational Chart
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Mad/Sad/Glad Retrospective Template
It's tempting to measure a sprint’s success solely by whether goals and timelines were met. But there’s another important success metric: emotions. And Mad Sad Glad is a popular, effective technique for teams to explore and share their emotions after a sprint. That allows you to highlight the positive, underline the concerns, and decide how to move forward as a team. This template makes it easy to conduct a Mad Sad Glad that helps you build trust, improve team morale, and increase engagement.
Look Mock Analyze Template
Doing your homework (aka, the research) is a key step in your design process, and the Look, Mock, Analyze approach helps you examine, structure, and streamline that step. With this powerful tool you’ll be able to identify your strengths and weaknesses, what you did right or wrong, and whether you spent time efficiently. Our Look, Mock, Analyze template makes it so easy for you to discover inspiration, mock up designs, and get feedback — you can start by setting up your board in less than a minute.