Customer Journey Mapping Template Pack
Use this template to easily create customer journey maps for projects of all kinds
About the Customer Journey Mapping Template Pack
The Customer Journey Mapping Template Pack will help you to improve campaign performance, team engagement, and adopt a customer-first mindset all in place. In this pack, you will find templates and activities to go from concept to CJM in only three weeks.
Keep reading to learn more about the Customer Journey Mapping Template Pack.
What is the Customer Journey Mapping Template Pack
A customer journey map (CJM) is a visual representation of how your customer experiences your product or service. It’s crucial for businesses to understand customers and empathize with their pain points to build better customer experiences, achieve business goals, and increase revenue.
This template breaks the work you will need to do to create a Customer Journey Map into three weeks.
Each week there are three main tasks and a supporting meeting, sometimes optional, for each. Under each week, you'll see three trios: Task, Meeting, Template, and a corresponding working area to the right with blank versions to work in.
When to use the Customer Journey Mapping Template Pack
Use the Customer Journey Mapping Template when you need to better inform marketing decisions and develop more efficient marketing strategies.
How to use the Customer Journey Mapping template pack:
Here’s what you will see in the Customer Journey Mapping Template Pack:
Align the scope with the Project plan template where you can lay out a project overview
Understand the stakeholders with the Stakeholder map template to clearly work on RACI models
Set workflow with Project timeline template to manage and track deliverables
Schedule Interview with Kanban template so you can organize and break down tasks
Review Data with Grid template, where you will keep notes and assess interviews
Build the process with the User Persona template and present to your team your audience
Draft your CJM with Timeline journey map template and keep track of project’s timelines
Review insights with the Interviewer tracker template
Fill in your CJM with a Customer Journey Map template, the complete customer journey
Is Miro Customer Journey Mapping Template Pack free?
Yes, the Customer Journey Mapping Template Pack is 100% free. Once you sign up for Miro, you can access the Templates Library and use the template.
How do I create a Customer Journey Map in Miro?
You can either create a Customer Journey Map from scratch or use one of our ready-made templates and customize it to your needs. We know you and your team have unique needs, and that’s why Miro has an extensive set of tools where you can draw and build a Customer Journey Map intuitively and with no prior design experience.
Weekly Planner Template
In our hectic world, it can be hard to plan out a schedule and stick to it. Whether you’re rigorous about scheduling or you struggle to keep your calendar updated, you’ll benefit from a weekly planner. A weekly planner is a schedule of your plans and activities over a week. It enables you to manage your time, track tasks, and organize your team by day. Unlike most paper planners, which are not personalizable, you can change up this weekly planner to create an agenda that fits your needs.
The BPMN template helps you track and get an overview of your business processes. It’s a great way to identify any bottlenecks and make your operations more efficient. The BPMN methodology became a universal language when managing business processes, and multiple industries use it as a management tool. Project managers, business analysts, and IT administrators use the BPMN process flow diagram to manage projects, visually communicate the process flows, and keep track of process constraints. Try it for yourself and see improvements in your organization’s agility.
Corrective Action Plan Template
For a manager or HR leader, it’s the least fun part of the job: Documenting an employee’s performance issues and talking about them directly to that employee. A corrective action plan makes that tough task a little easier by putting issues into a professional, written framework. That way the process, next steps, and details of the conversations are all clearly documented. This template will enable you to eliminate murky communication, align on expectations, and provide step-by-step instructions for your employee.
Company Organizational Chart
An org chart is a visual guide that sums up a company’s structure at a glance—who reports to whom and who manages what teams. But it does more than just display the chain of command. It also showcases the structure of different departments and informs employees who to reach out to with issues and concerns. That makes it an especially valuable tool for new hires who are getting familiar with the company. Our templates make it easy for you to add your entire team and customize the chart with colors and shapes.
Mad/Sad/Glad Retrospective Template
It's tempting to measure a sprint’s success solely by whether goals and timelines were met. But there’s another important success metric: emotions. And Mad Sad Glad is a popular, effective technique for teams to explore and share their emotions after a sprint. That allows you to highlight the positive, underline the concerns, and decide how to move forward as a team. This template makes it easy to conduct a Mad Sad Glad that helps you build trust, improve team morale, and increase engagement.
Look Mock Analyze Template
Doing your homework (aka, the research) is a key step in your design process, and the Look, Mock, Analyze approach helps you examine, structure, and streamline that step. With this powerful tool you’ll be able to identify your strengths and weaknesses, what you did right or wrong, and whether you spent time efficiently. Our Look, Mock, Analyze template makes it so easy for you to discover inspiration, mock up designs, and get feedback — you can start by setting up your board in less than a minute.