Airline Booking App UX Crisis

This Miro board has been designed as a collaborative UX consultancy workspace that simulates a real-world UX research and redesign process.

The board guides you through key stages of UX problem-solving:

1. analysing UX evidence,

2. identifying user frustrations,

3. clustering UX problems into themes,

4. translating user needs into UX responses,

5. redesigning parts of the booking experience,

6. and critically reflecting on ethical UX design.

Throughout the workshop, you will use:

• sticky notes,

• affinity mapping,

• prioritisation techniques,

• simplified QFD thinking,

• and low-fidelity wireframing

to collaboratively redesign an airline booking experience based on behavioural and emotional UX evidence.