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Business Process Map Framework

Katie Rose Kaufman

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Business Process Map Framework

Based on TM Forum's eTOM, this template provides business owners, entrepreneurs, consultants, and strategy professionals a pre-structured matrix for modeling strategy and operations across eight domains (Market, Sales, Customer, Product, Service, Resource, Business Partner, Enterprise) to accelerate execution.

How the Business Process Map Framework Is Organized

  • Two process groupings: Strategy to Readiness (Strategy, Capability, Business Value, Operations Readiness) and Operations (Fulfillment, Assurance, Billing).

  • Eight vertical domains covering Market through Enterprise functions.

  • Each matrix cell represents a specific process area.

How to Use the Business Process Map Framework

  • Map your business to the matrix, audit each cell, identify day-1 essentials, and create RACI and SOPs.

  • Define 5–7 KPIs, build a heat map, tie symptoms to root causes, and prioritize revenue or customer-impacting gaps.

  • Plan enabling tech and systems, document inputs/outputs and metrics, link policies, and assign owners.

  • Execute a 90-day improvement roadmap, embed monitoring, manage change, and run continuous improvement reviews.

Katie Rose Kaufman

Strategy and Change Management

From fine arts to program management, change leadership, strategy, and career coaching, I bring a unique mix of creativity, systems thinking, and people-first leadership. I design Miro tools that help teams and individuals navigate complex change, align around clear strategy, and grow with confidence. My work empowers teams to deliver meaningful results while supporting individuals through career pivots and professional growth with purpose.


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