Customer Journey Map
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What is it?
A Customer Journey Map is a tool that helps us visualize the customer’s experiences, including their pains and gains, at each step involved in accomplishing a job to be done. It outlines the sequential steps a customer takes and highlights the emotions behind their actions, providing a holistic view of the entire customer experience.
How do I use it?
Select a customer segment
Map the customer journey
Rank customer experiences
Capture insights
Categories
Praxis by Emergn
Product Management Training@Praxis by Emergn
Become the Ultimate Product Manager.
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