Customer Journey Map

Columbia Road

30K

7K

354

Report

The aim of the customer journey is to help you break down the customer's activities from both a front-end and back-end perspective.

The front-end activities are clearly visible and customer-facing, whilst the back-end ones are activities invisible to the customer, yet important variables to be considered in any product or service.

The sustainability layers helps you stay aware of the environmental impact a business will generate, thinking about positives, negatives and ideas worth exploring.

Customer Journey Map Templates

Columbia Road

Digital Sales Consultancy @ Columbia Road

Since 2016, Columbia Road has helped Nordic companies sell better. We do it with our brilliant teams of strategy, design, development and martech consultants.

Categories

Customer Journey Map Research & design Marketing Popular

Similar templates

Practical Customer Journey Mapping

381

3.7K

Experience Map

1K

4.8K

Customer Journey Map

278

2K

Customer Journey Mapping Template Pack

6

208

A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.

Customer Journey Map Template

19

827

A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.

Practical Customer Journey Mapping

381

3.7K

Experience Map

1K

4.8K

Customer Journey Map

278

2K

Customer Journey Mapping Template Pack

6

208

A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.

Customer Journey Map Template

19

827

A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.