What is the Work Request Process Map Workshop?
A 60–90 minute working session to map how work requests move from intake through review, approval, assignment, execution, and completion. The template helps teams create one shared process for handling incoming work.
What problem does this solve?
Work requests arrive through scattered channels
Requests move forward without enough detail or context
Approval and prioritization are unclear
Teams lack visibility into status, ownership, and next steps
How to use
Define how requests enter the process and what information is required at intake (10m)
Map the request submission and review stages (15m)
Add decision points for completeness, scope, and approval (15m)
Define prioritization, assignment, and execution steps (20m)
Map completion, closeout, and request tracking fields (15m)
Test the process with one real work request example (10m)
Common pitfalls
Accepting requests from too many channels, unclear intake requirements, vague approval rules, and status labels that do not mean the same thing across the team.
Ways to avoid mistakes
Use one intake method, require the minimum details before review, define approval and priority rules early, and make one owner responsible for updating each request.
Miro Features You Can Use
Shapes for process steps and decision points, Connectors to show flow and return paths, Sticky Notes for request details and owners, Tags for priority or status, Colors to show progress, Comments for review notes, Timer to keep the workshop moving.
FAQs
Q: Who can benefit from this template?
A: Operations teams, marketing teams, creative teams, product teams, internal service teams, and any group that needs a clearer way to manage incoming work.
Q: Does it work for virtual and in-person sessions?
A: Yes. Teams can build the process directly in Miro, or project the board in a room and update it together live.
Q: What do I leave with?
A: A complete work request process map, clear intake and approval stages, shared status logic, and a reusable structure for tracking requests.
