Public Sector Maturity Matrix

How to Public Sector

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Report

This tool helps to assess the maturity of the public sector organization in relation to service design. According to the identified maturity level, appropriate steps can be taken to ensure a successful collaboration.

This tool is aimed at service design educators that are involved in public sector collaborations.

How to Public Sector

Service Design Research Project @ Köln International School of Design, TH Köln

The publication "How to Public Sector? (2024, TH Köln, Birgit Mager, Meredith Davis) analyzes and evaluates collaborations between service design universities and the public sector. It provides an overview of different types of collaboration, identifies success factors that are crucial for effective collaboration, and offers recommendations and tools to support partners throughout the collaboration process.