Order to Cash Process Map

Rizwan Khawaja

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Order to Cash Process Map

Template Description

This template visualizes the end-to-end Order to Cash cycle, tracking the journey from initial customer order through final payment receipt. The process map defines clear handoffs between four key roles: Customer, Salesman, Sales Manager, and Financial Manager, ensuring accountability at each stage.

The workflow includes critical decision gates for managerial approval and payment verification, with built-in feedback mechanisms for handling exceptions such as rejected orders or incomplete payments. Each process step flows logically through order capture, validation, invoicing, and payment collection, culminating in order closure once all financial obligations are fulfilled.

Cheers!

Khawaja Rizwan

Rizwan Khawaja

Solution Architect @ ICT Consultant

I hold master's degrees in computer science and project management along with trainings and certifications in various technologies. All this is coupled with 25+ years of industry experience.

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Order to Cash Process Map