Understand the relationships, dependencies, and dynamics between the various moving parts of an ecosystem that contribute to creating customer experiences. An Ecosystem map reveals areas of focus for services to deliver the best customer experience.
Use an Ecosystem map to identify the different actors, departments, and teams that are touchpoints within your service or product lifecycle.
Since ecosystem maps are often complex, it’s better to create them as a team within a workshop. Share the Ecosystem map with the team to align knowledge.
