The World Café User Interviews Template offers a comprehensive template that guides a team through conducting user interviews and the creation of an Empathy Map in one. It consists of two parts:
1st Part: User Interviews
Time needed: 1.5 hours
Participants: Product Team, user volunteers, facilitator
2nd Part: Creation of Empathy Map
Time needed: 1.5 hours
Participants: Product Team, facilitator
When to use the World Café User Interviews Template?
During the product development process, it is important to know the needs of the users and to keep refreshing and adapting them. Planning a World Café with the product team and user volunteers helps to gain insights into user behaviour and user experiences.
How does the World Café User Interviews work?
Preparation:
Find volunteers to be interviewed
Briefing of interviewers (product team)
Prepare interview questions
Part 1:
Part 2:
Discussing insights, observations and interview outcomes as a group
Creation of Empathy Map with help of interview outcomes
Follow-Up:
Send participants outcome and thank them for their time, trust and openness