Service Design Blueprint Workshop

This interactive workshop will guide participants through mapping a Service Design Blueprint (SDBP) to visualize the end-to-end user journey, identify pain points, and uncover opportunities for improvement.

Using sticky notes, swimlanes, and interactive prompts, we will:

• Define key customer actions and touchpoints across the journey.

• Map frontstage and backstage interactions.

• Identify pain points, breakpoints, and decision points that impact the user experience.

• Collaborate with Product Owners, BAs, Engineers, and UX Designers to validate the blueprint.

• Reflect on key insights and define the next steps to refine the service experience.

By the end of this session, we will have a clear, structured Service Blueprint that aligns teams and drives action toward improving the user experience.