Process Analysis

Problem Analysis & Change Management Toolkit

This comprehensive toolkit provides managers with a structured, step-by-step framework to effectively analyze process and implement changes. It guides users through a five-phase process, complete with supporting templates and methodologies:

• Define the Problem: Visualize existing processes using Value Chains or Service Blueprints to pinpoint areas of concern and identify issues.

• Research the Problem: Deep dive into identified problems by examining Value Chains/Blueprints, collecting relevant metrics, conducting employee interviews, and utilizing the "5 Whys" technique for root cause analysis.

• Search for New Solutions: Design and visualize improved workflows and solutions by creating new Value Chains or Service Blueprints.

• Test New Solution: Systematically test and validate proposed solutions to ensure effectiveness and refine implementation strategies.

• Reinforce New Solution: Leverage a structured Change Management Checklist to facilitate smooth implementation, foster stakeholder empathy, and ensure sustained adoption of the new solution.