Preparing a User Interview Protocol

Ann-Louise Davidson

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Context: This exercise is designed for innovators who are preparing a user interview protocol. Conducting effective user interviews starts with having a clear and well-structured plan.

Objective: The objective of this exercise is to provide innovators with a tool to create an interview protocol that helps build rapport with participants, stay focused on interview objectives, and gather valuable insights from users.

Process: The exercise will guide innovators through seven steps to create an interview protocol.

Credits: This tool was designed in collaboration with the coordinators and students in the Concordia University Innovation Lab.

Ann-Louise Davidson

Professor @ Concordia University

I am the Director of the Concordia University Innovation Lab and a Professor in Education. In Fall 2025, we are launching a new microprogram designed to cultivate an innovation mindset in students. The tools we’ve developed are actively integrated into the lab’s learning experiences and my courses. As a passionate collaborative action researcher, I am deeply committed to developing methods that structure meaningful conversations and uncover thinking patterns.