Knowledge Base Health Check

This template helps organisations review the accuracy, coverage and ownership of their knowledge base. By mapping questions across teams, roles, systems and levels of experience, it highlights where knowledge is missing, outdated or unclear.

It enables you to spot gaps quickly, assign champions to take ownership and ensure content stays accurate and up to date. Knowledge managers, team leads and operations teams will benefit most, but it can be used by any business looking to strengthen knowledge management. To use it, update the section titles to match your company, nominate champions, and follow the four-step process on the board to review and improve knowledge coverage.