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Identify Business Outcomes

ServiceNow

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Report

Why use this?

To connect analysis and findings from research to the logic behind your planning To get everyone on the same page:

  • What you're trying to accomplish

  • How you will succeed

What is this used for?

To help you define a strategy in uncovering the key challenges and coordinating efforts to reach desired outcomes. It aligns activities and shows causality: if we do this, then we expect to see that.

What do I need?

  1. Discovery research findings (if possible)

  2. Various stakeholders (designers, researchers, product managers, customers, etc)

  3. Post-it notes or access to Miro board for collaboration

How do I prepare?

Unpack your research findings UX Strategy Blueprint from Experiencing Information

© 2023 ServiceNow, Inc. All Rights Reserved. This template may contain links and/or reference third-party content and websites (“External Content”). External Content is provided solely for informational and reference purposes. You agree to use the External Content at your sole risk and expense. ServiceNow does not endorse or warrant the quality, accuracy, or veracity of the External Content, and shall not be liable for such External Content.

ServiceNow

UX & Design @ ServiceNow

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it


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