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Frame the Problem

Marianne

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This template can be used by teams or individuals to think through a service design brief to the underlying needs of users and the organization. It uses 5 overarching questions to break down why you're being asked to do the work, who will use the service, and expected outcomes, and the value solving the problem will have.

It helps teams align on the real problem that needs to be solved and how they can bring value to users and service providers.

Marianne

Service Design Principal @ dxw

Service Designer working in the public sector who loves using systems thinking and visual communication to help teams move from insights to strategic action.


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