Design Thinking: Observation

Voltage Control

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Report

This Design Thinking Foundations Activity focuses on observing real-world user experiences or problems. First, participants choose a location near the problem or experience they want to observe (Step 1). After obtaining consent and de-identifying users for privacy (Step 2), they conduct a 30-minute observation (Step 3). The goal is to note behaviors, successes, and pain points users encounter (Step 4), providing valuable insights for problem-solving and user-centered design. This activity fosters empathy and helps teams understand users' real-world challenges.

Voltage Control

Facilitation Academy

Voltage Control is a facilitation academy that develops collaborative leaders through certification programs for product innovators, executives, consultants, and educators. Today's leaders are confronted with unprecedented uncertainty and complex change. Navigating this uncertainty requires a systemic facilitative approach to gain clarity and chart pathways forward. We prepare today's leaders for now and what's next.