Customer Journey (Micro)

Use TheyDo's template as a starting point to map your journey, then copy and paste your sticky notes directly into TheyDo!

A micro-journey is a specific, focused segment of the overall customer journey that involves a smaller set of interactions or tasks within a particular stage. It addresses a specific need or goal, such as signing up for a service or resolving an issue, and is a component of the larger macro-journey.

And, it doesn't have to stop in Miro, bringing your journey map into TheyDo helps to continuously evolve your understanding by using our Journey AI to abstract insights from your research to directly back to your journey. Integrate tools like, Qualtrics, Snowflake, and Jira to track solutions and metrics as well.