Use this board to create a user journey map. You can use a customer journey map to visualize and communicate user pain points in any critical workflow.
UX journey mapping is a process of understanding your users' needs, goals, and pain points, and then using that information to design experiences that are seamless, efficient, and enjoyable.
User journey maps do:
Map out the steps that a user takes to achieve a goal, along with their thoughts, feelings, and pain points at each step.
Focus on the user's experience with a specific product or service.
Are used by product teams, designers, and developers to understand the user experience and identify opportunities for improvement.
To read the full article on how to create a user journey map, keep reading here!
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