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Journey Map

Ruth Kelly

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An empty state user or customer journey map template. You will also find a breakdown of all the components and best practices for using this map with your team. Use as part of a workshop or async. 

The map has a special feature called the 'confidence score' and associated swim lane, that is designed to incorporate traceability to research.

User journey maps provide a visual understanding of user experiences, helping identify pain points and opportunities to improve satisfaction.

Ruth Kelly

Miro


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