T3: AI-Augmented Thinking

Activity 1 introduces Miro AI as an augmentation tool for structured problem analysis, enabling teams to rapidly synthesize operational data, generate hypotheses, and identify root causes behind Helios Retail Group’s declining customer satisfaction. Participants use AI-powered sticky note generation, clustering, and summarization to transform fragmented service metrics and customer feedback into coherent problem drivers. By combining human judgment with AI-assisted pattern recognition, the exercise strengthens analytical thinking, helps surface systemic issues such as data silos and process inconsistencies, and establishes a fact-based foundation for subsequent bias evaluation and decision-making activities.