product strategy

Customer Touchpoint Map Template

To attract and keep loyal customers, you have to truly start to understand them—their pain point, wants, and needs. A customer touchpoint map helps you gain that understanding by visualizing the path your customers follow, from signing up for a service, to using your site, to buying your product. And because no two customers are exactly alike, a CJM lets you plot out multiple pathways through your product. Soon you’ll be able to anticipate those pathways and satisfy your customers at every step.

Storyboard for Customer Journey

The Storyboard for Customer Journey template lets you map every touchpoint in the customer’s experience, from awareness to post-purchase. Capture customer actions, emotions, and pain points to better understand their journey. Ideal for marketers and CX teams, it reveals opportunities for improving customer satisfaction, driving engagement, and fostering loyalty through strategic insights and data-driven decisions

Opportunity Solution Tree

The Opportunity Solution Tree template is a visual tool for identifying and prioritizing opportunities and solutions. It provides a structured framework for mapping customer needs, pain points, and potential solutions. This template enables teams to explore divergent ideas, evaluate alternatives, and focus on high-impact solutions. By promoting customer-centricity and innovation, the Opportunity Solution Tree empowers teams to address market needs effectively and deliver value-driven solutions.

Empathy Mapping for Impact

Empathy Mapping For Impact template is designed to help you capture and understand user experiences deeply. By focusing on what users think, feel, and do, you can create impactful and meaningful products. Perfect for UX designers and researchers.

The Ultimate Storyboarding Template

Elevate your storyboarding with The Ultimate Storyboarding Template. Designed for ultimate flexibility and detail, this template supports a wide range of projects, from films to product launches. It includes sections for scene breakdowns, character arcs, and visual elements, making it ideal for comprehensive storytelling. Use it to create detailed, engaging storyboards that communicate your vision clearly and effectively to your team and stakeholders.

API Development Template

Scattered API documentation living in different tools while your endpoints multiply faster than you can document them? This visual API development template brings structure to the chaos. Map your complete API workflow from initial planning through deployment, identify potential issues early, and create documentation that actually stays current. Perfect for engineering teams who want to ship better APIs without the usual documentation headaches. Use this template to create comprehensive API plans using Miro's advanced Diagrams format.

SIPOC Template

A SIPOC diagram maps a process at a high level by identifying the potential gaps between suppliers and input specifications and between customers and output specifications. SIPOC identifies feedback and feed-forward loops between customers, suppliers, and the processes and jump-starts the team to think in terms of cause and effect.

Workflow Template

The digital world requires collaboration, and better collaboration leads to better results. A workflow is a project management tool that allows you to sketch out the various steps, resources, timeline and roles necessary to complete a project. It can be used on any multi-step project, whether it’s a business process or otherwise, and is ideal for plotting out the tangible actions you’ll need to take to achieve a goal and the order in which you need to complete those actions.

Synoptic Table Template

Reduce complexity and bring clarity to your teamwork with the Synoptic Table Template by Miro. Break down abstract concepts into clear, manageable components.