user journey

Design Sprint Kit Template

With the right focused and strategic approach, five days is all it takes to address your biggest product challenges. That’s the thinking behind Design Sprint methodology. Created by Tanya Junell of Blue Label Labs, this Design Sprint Kit provides a set of lightweight templates that support the Design Sprint’s collaborative activities and voting—and maintains the energy, team spirit, and momentum that was sparked in the session. Virtual sprint supplies and prepared whiteboards make this kit especially useful for remote Design Sprint Facilitators.

Empathy Map Canvas

Empathy Map Canvas is an essential tool for capturing user insights. By visualizing what users think, feel, and experience, you can create more effective and user-friendly designs. This template is perfect for teams focused on user-centered design.

E-Commerce Wireframe Template

The E-commerce Website Wireframe template is designed to guide you through your e-commerce website wireframing journey. Start with a basic black-and-white wireframe, which includes all the essential elements and screens for a full UI design — just customize it to your needs. This template is ideal for any e-commerce business and can be easily adapted for a restaurant, clothing store, grocery shop, or tech retailer. With customizable components and an editable color scheme, you can quickly personalize the wireframe to fit your specific business.

Customer Journey Mapping

Guidelines for Customer Journey Mapping.

Screen Flow Template

A screen flow (or wireflow) brings together a multi-screen layout that combines wireframes with flowcharts. The result is an end-to-end flow that maps out what users see on each screen and how it impacts their decision-making process through your product or service. By thinking visually about what your customers are looking at, you can communicate with internal teams, stakeholders, and clients about the decisions you’ve made. You can also use a screen flow to find new opportunities to make the user experience frictionless and free of frustration from start to end.

Product Canvas Template

Product canvases are a concise yet content-rich tool that conveys what your product is and how it is strategically positioned. Combining Agile and UX, a project canvas complements user stories with personas, storyboards, scenarios, design sketches, and other UX artefacts. Product canvases are useful because they help product managers define a prototype. Creating a product canvas is an important first step in deciding who potential users may be, the problem to be solved, basic product functionality, advanced functionalities worth exploring, competitive advantage, and customers’ potential gain from the product.

Customer Journey Map

Customer journey mapping is a method that visualizes and narrates how users navigate a site or app to achieve their objectives.

Mobile App Prototype Template

Miro's mobile app prototype template is your go-to solution for quickly and efficiently designing mobile apps, offering a collaborative and flexible framework to bring your ideas to life.

Customer Touchpoint Map Template

To attract and keep loyal customers, you have to truly start to understand them—their pain point, wants, and needs. A customer touchpoint map helps you gain that understanding by visualizing the path your customers follow, from signing up for a service, to using your site, to buying your product. And because no two customers are exactly alike, a CJM lets you plot out multiple pathways through your product. Soon you’ll be able to anticipate those pathways and satisfy your customers at every step.

Workshop Summary

Ever walked out of a productive workshop only to realize half the brilliant insights are buried in random sticky notes, fragmented Slack messages, and someone's illegible handwriting? You're juggling notes from your notebook, screenshots from the whiteboard, and trying to remember who said what about which decision.Imagine if every workshop insight, decision, and next step lived in one organized, accessible document that your entire team could reference and build upon. This is where Miro's Workshop Summary template becomes invaluable as part of our powerful Docs feature. Create that single source of truth your team has been missing.

User Persona Template

A user persona is a tool for representing and summarizing a target audience for your product or service that you have researched or observed. Whether you’re in content marketing, product marketing, design, or sales, you operate with a target in mind. Maybe it’s your customer or prospect. Maybe it’s someone who will benefit from your product or service. Usually, it’s a whole collection of personalities and needs that intersect in interesting ways. By distilling your knowledge about a user, you create a model for the person you hope to target: this is a persona.

Research Plan Template

A research plan template helps you organize and execute user research projects from start to finish. It captures everything from research objectives and methodology to participant details and success criteria in one collaborative space. Instead of juggling scattered documents, emails, and spreadsheets, this template creates a single source of truth that keeps your entire research team aligned and stakeholders informed throughout the process.

Research Synthesis/Summary

A research synthesis template is a structured framework that helps UX researchers and product teams organize, analyze, and distill user research findings into meaningful patterns and actionable recommendations. Instead of letting valuable insights get buried in interview transcripts, usability testing notes, and survey data, this template creates a visual workspace for identifying key themes, prioritizing user needs, and aligning cross-functional teams on what users actually need. Use this template to transform raw user research into strategic product direction that moves your roadmap forward.