Problem-Solving Process

Marcos Rezende

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The Problem-Solving Method is a systematic process for addressing organizational challenges. It involves identifying the problem, analyzing its causes, setting goals, generating solutions, evaluating and selecting the best option, planning implementation, executing and monitoring progress, reviewing results, and seeking continuous improvement.

This method aims to approach problems in a structured manner, considering impacts and involving multiple perspectives to find practical solutions.

Marcos Rezende

Senior Product Designer @ Microsoft

I’m a Senior Product Designer at Microsoft Canada, focused on AI-powered experiences that deepen employee engagement with Copilot. Over 15 years across SaaS, consulting, and design systems, I’ve developed a systems thinking approach to complex challenges. Outside of work, I prototype AI tools in real contexts, blending design, code, and model behavior to explore how emerging technologies shape user experience.