Problem Prism

Sharbani Dhar

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What is it

The Problem Prism is a diagnostic tool to unpack the real problems which prevent enterprises from reaching their desired goals.

How it helps

It helps move a team away from a 'solution' or technology first approach and move into the core problems which need resolving.

How it works

Start from the innermost prism and note the overall outcome desired by the team.
In the Middle prism - discuss and note the 3 main issues that are preventing this outcome.
In the third (outer) prism, flip the issue to describe what success would look like if it were resolved.
Finally - outside the third prism - list any 3 steps you need to take in order to achieve the successful outcome you have listed in the Third prism.

What it's not

The problem prism is not a problem-solving tool. Rather - a diagnostic tool that helps you get to the bottom of the problem.

Sharbani Dhar

CEO, Product Strategist @ DotInfinity

The 2023 winner of the ISG Digital Titan Award, Sharbani is the Founder and CEO of DotInfinity, a product and design led AI and Deep-Tech advisory. She champions design-led product strategies that harmonise customer-centric solutions with overarching business goals. Her expertise spans multiple sectors, including Government, Telecommunications, Finance, and Technology. An active community member, she is on the Advisory Board of multiple organisations as well.