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Prioritising Services

Katherine Wastell

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The reality in all organisations is that you can’t do everything. You need to focus where you’ll see the best return on investment. That could be for operational efficiency, growth through a better customer experience, or improving the tools colleagues use. This is as true for your services as anything else in the organisation.

It is never an easy decision. But, it can be a well-considered and informed decision.

Katherine Wastell

Public Digital


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