Interaction Table

A part of Sustainable Product Service System Design Toolkit

Aims:

To design (co-design) and visualise the functioning of the system in time as a set of narratives (one story for each stakeholder) of both the front desk (with the clients) and back-stage interactions (between other stakeholders).

What it consists of:

It is a graphical representation containing each actor per row:

• The sequence of images+short text, representing (in time) the various actions of each stakeholder

• The product & services delivered in each action (highlighting ownership, LC responsibilities and provider)

• A short text describing the specific role played by each stakeholder in every single action + a narrative of that