I&CI Toolkit - Understand Problems & Stakeholders

This template contains tools that are part of our Innovation & Continual Improvement (I&CI) toolkit. Phase 1 of our I&CI Methodology is Understand. The tools in this phase will allow you to better understand problems and stakeholders.

Included tools:

• Scoping session instructions

• Scoping session agenda

• In scope/out of scope

• Empathy interview instructions

• Interview guide - example

• Interview insights

• Jurisdictional research instructions

• Jurisdictional research

• Demographics

• Process map

• Pig model

• Stakeholder persona canvas

• Current state - SIPOC

• Root causes