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CX Spark | Customer Experience Map

Dennis Schärer

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Template to get started with a CX Spark workshop and to collaboratively map the customer's journey with the company, identify areas of improvement, and devise actionable strategies to enhance the overall customer experience.

By the end of the workshop, participants will have a comprehensive understanding of the customer's journey, identified areas for enhancement, and a clear action plan to drive improvements in the customer experience.

Dennis Schärer

Solution Engineer @ Salesforce

I like processes and data.


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