Cross-Functional Flowchart by Hiro Studio
A cross-functional flowchart or process map is a great way to visually represent the individual steps or activities in a process flow and show the relationship between each process step and the individual or team that is responsible for completing those steps or activities.
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If you are experiencing the following symptoms in one or more of your business processes, this type of process map can be very helpful:
unnecessary complexity
duplication of work
re-work
poor performance
inefficiencies or inconsistent results
choke points or bottlenecks
Process maps are often eye-opening even to those who have intimate knowledge of a particular process as they learn what happens outside of their immediate area of influence (outside of their swimlane). When we document a process flow, we get everyone on the same page by removing assumptions of what we think is happening, and we document what is actually happening.Each swimlane can represent:
An internal stakeholder group, department, business unit, or functional team
An external stakeholder group, such as suppliers, customers, or contractors"
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