Service Definition Canvas

Isabell Fringer

6.3K

758

214

Report

The Service Definition Canvas helps designers and businesses capture and structure the most relevant customer-facing service information by providing a structured template and useful tips.

What this board has to offer:

The blank Service Definition Canvas for workshops, final documentation or analysis to capture on a single page:

What the service provides (SERVICE OFFER)
Why it exists (PURPOSE)
How it helps users (SERVICE PROMISE), and
Who provides the service (SERVICE TITLE).

How this canvas will help:

It will create clarity for all users
It will decrease expectation mismatches
It complements the Business Model Canvas

Isabell Fringer

Lead Service Designer

Hey, I'm Isabell. When I'm not busy crafting a technology-enabled service that improves human and business success, you'll most likely find me in the mountains or on my SUP board.

Similar templates

Digital Service Creation Canvas

AdNovum

208 likes

768 uses

Service Blueprint to connect journey & operations

Essense

1.2K likes

5.4K uses

Connect customer journeys with operational processes using the Service Blueprint by Essence. This template helps you map out service interactions and backend processes, ensuring seamless service delivery. Use it to align teams, identify gaps, and enhance the customer experience. Perfect for visualizing the entire service ecosystem and improving coordination between different service components.

Service Blueprint

Apto Digital Innovation

162 likes

728 uses

The Service Blueprint template helps visualize every aspect of your service, from customer interactions to behind-the-scenes processes. Use it to align teams, improve service delivery, and ensure a seamless customer experience. This template aids in identifying pain points and opportunities for enhancement, making it an essential tool for service design and optimization. It's ideal for fostering collaboration and strategic planning.