Insight gathering

Simplify your workflows and optimize your daily routines with our collection of insight gathering templates.

5 Whys template

5 Whys template

Clearly analyze and understand the root of a problem or issue.

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Customer journey map template

Customer journey map template

Get insights that help you improve your customers’ experience.

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FMEA analysis template

FMEA analysis template

Identify risks so you can optimize and stabilize business processes.

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HEART template

HEART template

Measure the user experience on a large scale.

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KWL chart template

KWL chart template

Focus on important ideas and expand your learning.

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Kaizen report

Kaizen report

Document and summarize continuous improvement activities across your teams and org.

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Kano Model template

Kano Model template

Assess how customers feel across two dimensions: satisfaction and functionality.

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PEST analysis template

PEST analysis template

Analyze how internal and external factors may impact your company’s performance.

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Personas template

Personas template

Capture relevant information about your user personas to make informed decisions.

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Use case diagram template

Use case diagram template

Illustrate examples of interactions between personas and use cases.

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User interview template

User interview template

Capture relevant details from discussions with current or potential customers.

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User story map

User story map

Develop a shared understanding around what users need

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Value chain model template

Value chain model template

Understand the value you deliver to your customers.

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What? So What? Now What? template

What? So What? Now What? template

Engage in critical reflection about an experience.

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Work plan template

Work plan template

Define milestones of Lean Six Sigma project: Define, Measure, Analyze, Improve, Control.

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