Conversational Design for IVR Project
Tovie AI
What is this template about?
This is a perfect tool to help you design conversational interfaces. The board comprises two main parts: (1) a ready-to-go template customized for voice bots and smart IVR, and (2) a plain actional template you can adapt in any way you need. The main difference between them is that (1) offers you a bot flow based on multiple customer reviews and our accumulated experience in voice bot design, while (2) offers you the freedom to create your own conversational experience targeting the pain points your business faces. Both templates take the following structure:
Symbol translator, which explains the meaning of every symbol used in a template
Legend behind the template’s terms, entities, structure, and color coding.
A set of bot intents with (1) and without (2) pieces of dialogue filled in.
What can this template help you achieve?
This is an effective framework for bot design that can help you create various conversational experiences: from chatbot prototyping to hypotheses testing to contact center automation. This template contains corner cases crucial for bot development with a particular focus on voice-enabled channels. Keep in mind that the more time and effort you spend thinking through and prototyping your bot flow, the fewer iteration you’ll have to make at the development stage.
Who is it for?
Anyone curious about Conversation Design can use this template and adapt it for any purpose if necessary: from conversational copywriters to conversation designers, business analysts, and product designers. If you’re new to the field, you may want to read this guide before the start.
How can you use it?
You can use this template independently, with your team, and/or with other stakeholders. Feel free to update it collaboratively during meetings or asynchronously.
If you need more instruction and insights about conversation design, you’ll find them on our blog. Good luck on your conversation design journey!
Tovie AI
Tovie AI
Categories
Similar templates
Research Insights Mapping
173likes
663uses
User Empathy Map
271likes
1.3Kuses

User Empathy Map
User Empathy Map template helps you visualize user experiences and needs. It’s an essential tool for teams looking to design products that resonate with their users. Use this template to build empathy and improve user satisfaction.
Service Blueprint
305likes
1.6Kuses

Service Blueprint
The Service Blueprint template is perfect for visualizing the orchestration of service components. It maps out frontstage and backstage elements, helping you analyze and enhance customer experiences. Use this template to align teams, identify pain points, and streamline processes, ensuring a seamless service delivery. It's ideal for creating a shared understanding of service dynamics among stakeholders and collaborators.
Research Insights Mapping
173likes
663uses
User Empathy Map
271likes
1.3Kuses

User Empathy Map
User Empathy Map template helps you visualize user experiences and needs. It’s an essential tool for teams looking to design products that resonate with their users. Use this template to build empathy and improve user satisfaction.
Service Blueprint
305likes
1.6Kuses

Service Blueprint
The Service Blueprint template is perfect for visualizing the orchestration of service components. It maps out frontstage and backstage elements, helping you analyze and enhance customer experiences. Use this template to align teams, identify pain points, and streamline processes, ensuring a seamless service delivery. It's ideal for creating a shared understanding of service dynamics among stakeholders and collaborators.