Swim Lanes
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The template provides a visual map of swimlanes delineating the responsibilities of the sales, CX, and support departments. It helps in identifying the roles and responsibilities within each department, as well as the handoffs between Sales, Customer Experience (CX), and Support. Additionally, it aids in recognizing gaps in training content and establishing a plan for creating the necessary training content for each stakeholder group.
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Rachel Richardson
CX Senior Success coach@Trainual
I am a process guru, on a mission to help people, and grow businesses, through kickass processes!
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