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Hierarchical User Journey Map

Rui Couto

739
17
10

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This template was created from an internal mapping project of complex user journeys composed of several small steps. At the same time, an overview of the overall process was needed while maintaining the capability to dive into details.

This template can be used to create simple journeys (high-level steps) and also detailed journeys without losing sight of the overall picture.

Rui Couto

Product designer, team lead

Bridging gaps between UX and technology

Categories

UXResearch & design

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