ERD diagram

Voice of the Customer Template

Identifying the voice of the customer is a crucial part of any customer experience strategy. Your Voice of Customer is simply a framework for understanding your customers’ needs, wants, preferences, and expectations as they interact with your brand. Evaluating your Voice of Customer allows you to dive into what your customers are thinking, feeling, and saying about your products and services, so you can build a better customer journey. Use the Voice of Customer template to record answers to key questions about your customer, including: What are they saying about our product? What do they need? How can we fulfill that need? And who is this persona?

IASA - Service Blueprint Canvas

The IASA Service Blueprint Canvas helps visualize service interactions and processes in detail. This template is perfect for analyzing and improving service delivery. Use it to align teams, identify pain points, and enhance customer experiences. It's ideal for creating a shared understanding of service dynamics and fostering collaboration among stakeholders, ensuring a seamless and efficient service delivery process.

Workflow Template

The digital world requires collaboration, and better collaboration leads to better results. A workflow is a project management tool that allows you to sketch out the various steps, resources, timeline and roles necessary to complete a project. It can be used on any multi-step project, whether it’s a business process or otherwise, and is ideal for plotting out the tangible actions you’ll need to take to achieve a goal and the order in which you need to complete those actions.

Workshop Agenda Template

Ever stared at a messy collection of sticky notes, random emails, and half-finished Google Docs the night before a big workshop? You're not alone. When prep materials are scattered across different platforms and team members are unclear about objectives, even the most important workshops can derail before they begin. This workshop agenda template brings all your planning into one organized space using Miro Docs. Whether you're running design sprints, strategy sessions, or cross-functional alignment meetings, you'll have everything participants need to show up prepared and engaged.

Design System Components Template

Managing design system components across multiple teams shouldn't feel like herding cats. This flexible template helps you track component status, versions, and ownership while keeping designers and developers perfectly in sync. Built with Miro Tables, it transforms into your team's central hub for design system management—because consistency is everything when you're scaling.

Retrospective Summaries Template

Ever walked out of a retrospective feeling energized about the team's insights, only to realize weeks later that nothing actually changed? You're not alone. Most retrospective conversations disappear into the void, leaving teams to repeat the same mistakes sprint after sprint. This retrospective summaries template captures your team's valuable insights in a structured format that ensures action items get tracked, wins get celebrated, and improvements actually happen. Created with Miro Docs, it seamlessly integrates with your existing boards and workflows.

UX Research Plan Template

A research plan communicates the fundamental information that stakeholders need to understand about a user experience research project: who, what, why, and when. The plan ensures everyone is aligned and knows what they must do to make the UX research project a success. Use the research plan to communicate background information about your project; objectives; research methods; the scope of the project, and profiles of the participants. By using a UX research plan, you can achieve stakeholder buy-in, stay on track, and set yourself up for success.

Low-Fidelity Prototype Template

Low fidelity prototypes serve as practical early visions of your product or service. These simple prototypes share only a few features with the final product. They are best for testing broad concepts and validating ideas. Low fidelity prototypes help product and UX teams study product or service functionality by focusing on rapid iteration and user testing to inform future designs. The focus on sketching and mapping out content, menus, and user flow allows both designers and non-designers to participate in the design and ideation process. Instead of producing linked interactive screens, low fidelity prototypes focus on insights about user needs, designer vision, and alignment of stakeholder goals.

Infographic Template

As we bet you’ve experienced, data can get pretty dense and dry. But you need it to be compelling, memorable, and understandable. The solution? Infographics. These are tools that let you present information in a visually striking way and turn quantitative or qualitative data into stories that engage and resonate. Whoever you’ll be presenting to — customers, donors, or your own internal teams — our template will let you design an infographic that combines text and visuals to break down even the most complicated data.