Customer Journey Map

Mana Ionescu

3.3K

286

Report

A clear and fun way to develop a customer journey map!

It includes:

phase of journey
actions
touchpoints
customer thoughts
customer feelings
opportunities (your marketing recommendations)

P.S. I'm not the author. It was passed down to me from someone who got it from someone else. I added my flavor to it. If you are the originator, I'd love to know and happy to give credit.

Mana Ionescu

Digital Marketer

I'm a digital marketer who loves process and visualization. An idea is only as great as it's well executed.

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