Service Design Blueprint Workshop

James Giggs Ogosi

1.2K

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This interactive workshop will guide participants through mapping a Service Design Blueprint (SDBP) to visualize the end-to-end user journey, identify pain points, and uncover opportunities for improvement.

Using sticky notes, swimlanes, and interactive prompts, we will:

Define key customer actions and touchpoints across the journey.
Map frontstage and backstage interactions.
Identify pain points, breakpoints, and decision points that impact the user experience.
Collaborate with Product Owners, BAs, Engineers, and UX Designers to validate the blueprint.
Reflect on key insights and define the next steps to refine the service experience.

By the end of this session, we will have a clear, structured Service Blueprint that aligns teams and drives action toward improving the user experience.

James Giggs Ogosi

Designer & Founder | UUxAi-ClarityForge® @ EdenTouch CoLab

I'm a Service Designer and UX Researcher based in Scotland, UK. I founded EdenTouch CoLab to help post-launch founders gain clarity before they scale — using UxAi-ClarityForge®, a proprietary framework combining design thinking, AI insight, and human-centred decision-making. I create Miro templates that make complex design methods accessible to non-technical teams and founders. Clarity Before Commitment.