Service Blueprint to the Metaverse
We live in reality increasingly adapted to digital technologies and environments.
From social interactions to entertainment, from banking to online shopping, almost everything can be done through internet-connected devices. As technologies evolve, they enable faster, safer, and more natural interactions for users.
We experience a relevant cultural movement where the real and virtual worlds converge from screens of “smart” devices, driving the emergence of the term Metaverse as an ongoing evolution of digital environments and interfaces. In this scenario, in addition to the technological challenges, there is a need to build proposals, models, and frameworks that enable meaningful, fluid, interoperable experiences capable of generating value for real or digital users and businesses. Furthermore, the evolution of the internet to Web 3 brings important disruptions in paradigms of access, ownership, and commercial relationships, empowering individuals and enabling new business models and value chains.
This template proposes, from a service blueprint, the mapping of the customer journey of real or virtual products carried out in the metaverse and considers both customer interaction and the organization's service and support actions, serving as an editable, adaptable, and open template that will enable the structuring of new businesses in the metaverse, considering its peculiarities and challenges, serving as a business model that is desirable as an experience, sustainable as a business and technologically viable.
This template was created by Alvaro Gabriele.
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Perceptual Map Template
Works best for:
Marketing, Desk Research, Mapping
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Pass the Paper
Collaborative brainstorming is an excellent method to facilitate a group of individuals in generating a diverse range of innovative concepts related to a specific problem. By encouraging participants to build upon each other's ideas, the process allows for rapid evolution and unexpected transformations. This collaborative approach, known as Round Robin, emphasizes collective authorship, with each person contributing their unique perspective. The ultimate outcome is a collection of ideas that surpasses the imagination of any individual.
Flyer Maker Template
Works best for:
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Infographic Template
Works best for:
Marketing, Desk Research, Documentation
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Empathy Map by Axelle Vanquaillie
Works best for:
Market Research, Research & Design
Empathy Mapping template is a valuable tool for gaining deep insights into user experiences. It helps you understand their motivations and challenges, ensuring your products address real needs. Ideal for UX researchers and designers.
Design Critique Template
Works best for:
UX Design
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