Aim
The objective of the Interaction Table is to design (co-design) and visualize the functioning of the system as a set of narratives over time (one story for each stakeholder) of both the front-desk (with the clients) and back-stage interactions (between other stakeholders).
What it consists of
The tool consists of a graphical representation containing each actor per row:
• The sequence of images with short text representing (in time) the various actions of each stakeholder
• A short text describing the specific role played by each stakeholder in each single action + a narrative of the scenario
• The product and services delivered in each action(highlighting ownership, LC responsibilities and provider)
www.lenslab.polimi.it
www.lens-europe.eu
