Getting Started With User Journey Ops

"User journeys are a tool for collaboration and not a design artifact" "User journeys evolve as we gain understanding and collaborate between Design, Product, research, and other teams."

We start with the basics, and the user journey expands with our understanding.

• This template shares the basics to help encourage getting started standardising User Journeys.

• References to encourage building consistency across your teams.

Includes:

1. Why we standardised Phases and swim-lanes?

2. Why create a "Title block" for each user journey?

3. Starting to standardise swimlane / Y & X axis.

4. A reference to start define your zoom levels