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Essense

The Netherlands
Europe
English
Dutch
What we can
help with
Digital Transformation
Design Thinking
Design Sprints
UX Research
Innovation
Business Vision and Strategy
Agile and Scrum
Digital Products and Services
Essense drives organizations to operate in a customer-centric fashion through customer research, omnichannel design, and capability building.
Successfully finished projects
500
for Clients
108

We are Essense, a service design agency based in Amsterdam. We’re specialized in designing digital services in the context of the entire customer experience across physical and digital channels. We want to partner with our clients from customer journey to launch and beyond. We seek end-user involvement during all product development stages and believe in working in a lean and iterative fashion.

Our superpowers
Customer Insight & Overview
Journey Orchestration
Omnichannel Design
CX Framework
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Who we've
worked with
Randstad
Schiphol
Philips
Eneco
KPN
PostNL
Rabobank
Bol.com
Decathlon
Zelfstroom
“Not only did Essense help us with customer journey analysis. They also helped us increase our business impact by involving stakeholders across disciplines to define a tangible roadmap, with clear ownership in the business, implementation, and roll-out teams”
Erik Vercouteren, EVP Customer Experience at KPN
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Essense
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