Essense

Get in touch

The Netherlands

Europe

English

Dutch

What we can
help with

Digital Transformation

Design Thinking

Design Sprints

UX Research

Innovation

Business Vision and Strategy

Agile and Scrum

Digital Products and Services

See our work

Essense drives organizations to operate in a customer-centric fashion through customer research, omnichannel design, and capability building.

Successfully finished projects

500

for Clients

108

We are Essense, a service design agency based in Amsterdam. We’re specialized in designing digital services in the context of the entire customer experience across physical and digital channels. We want to partner with our clients from customer journey to launch and beyond. We seek end-user involvement during all product development stages and believe in working in a lean and iterative fashion.

Our superpowers

Customer Insight & Overview

Journey Orchestration

Omnichannel Design

CX Framework

Who we've
worked with

Randstad

Schiphol

Philips

Eneco

KPN

PostNL

Rabobank

Bol.com

Decathlon

Zelfstroom

“Not only did Essense help us with customer journey analysis. They also helped us increase our business impact by involving stakeholders across disciplines to define a tangible roadmap, with clear ownership in the business, implementation, and roll-out teams”

Erik Vercouteren, EVP Customer Experience at KPN

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