What it is for:A concierge test is a way to learn if a new service is worth building. You walk away with evidence on whether the service meets a real need, a detailed log of what it took to deliver, and a clear view of which steps to automate, keep human or drop.
Who it helps:Teams with a service idea and a small target group, such as 5 to 20 users, who can be served by hand for a few weeks.
When to use it
You have a service idea and want to check that it really solves the need before building it.
You do not yet know the steps or the rules the service will need.
The target group is small enough to serve by hand for a few weeks, for example 5 to 20 users.
How to use it
Write the user need and the outcome you expect in one sentence each.
Design the smallest manual service a team member can deliver step by step.
Recruit users with clear consent and an easy way out.
Deliver the service and log every contact, time spent and surprise.
Measure the outcome, estimate what repeating it would take, and decide: scale, change or stop.
Tip:Pick users who will tell you the truth, including people who are not already fans.
Credits and sources:Original Tiremesù worksheet and wording.
Full guide and film:https://www.tiremesu.com/guides/concierge-test
